I am starting a new blog series with the motive to share some of the essentials that the beginners would like to know as they embark on the journey with the Power Virtual Agents. In this blog, I am registering my thoughts as to how the Power Virtual Agents may have been conceived, key features … Continue reading Power Virtual Agents – Past, Present and the Future
Tag: Virtual Assistant
Demystifying Omnichannel Engagement Hub?
Traditionally, customers reach out to the help desk through email and voice. But recently, the customers have grown to start engaging in various other channels such as SMS, live chats, social media and the expectation is that organizations should serve the customers in all the channels possible - the goal is to be present where … Continue reading Demystifying Omnichannel Engagement Hub?
Dhina Gajavarathan 