Power Virtual Agent – Under the hood

If I have to summarize the Power Virtual Agent in a single word - it is magical. Well, nothing is magical. There is a hardworking team, infrastructure and supporting services behind it. In this post, let's go under the hood of the Power Virtual Agent (PVA) and see all the moving parts involved. As I … Continue reading Power Virtual Agent – Under the hood

Power Virtual Agents – Past, Present and the Future

I am starting a new blog series with the motive to share some of the essentials that the beginners would like to know as they embark on the journey with the Power Virtual Agents. In this blog, I am registering my thoughts as to how the Power Virtual Agents may have been conceived, key features … Continue reading Power Virtual Agents – Past, Present and the Future

My First PCF control

This PCF control embedded on the Dynamics 365 form (Typically Case form) aids the agent to query their Frequently Asked Questions database in a natural language leveraging QnAMaker. In the index.ts, I am making a call to QnAMaker's API in order to pass the question as parameter and retrieve the answer. That's all. It is … Continue reading My First PCF control