FAQ Bot – Refresh Content

In the previous post, we reviewed how to layer a bot on top of the knowledge articles created in Dynamics 365 using Dynamics 365 Portals and QnAMaker Cognitive Service. We extract the content from the portal url (as configured in the Step 4 of the QnAMaker Configuration) in order to create a Knowledge Base with … Continue reading FAQ Bot – Refresh Content

“Hey Siri, close the service request in CRM”

I was doing some testing for my previous blog where I needed to repititively change the status of service request to Resolved, which will send a message to the citizen. I was thinking what if there is a way through which I am able to change something in the D365 very easily. What if I ask the … Continue reading “Hey Siri, close the service request in CRM”