Have you seen webpages with lots and lots of Frequently Asked Questions? Is that really what your customers want? Are you sure that they are reviewing all those before reaching out to your customer service agents? How do we make searching through the FAQs more engaging and less painful for your customers? In this era … Continue reading FAQ Bot

How to build a great bot?

Diligent planning and designing the bot is very crucial to the overall success of your bot strategy and this is where we envision the characteristics of the bot. Questions that are typically asked in this stage include: We already have a web app. What problem are we trying to solve with the bot? Will our … Continue reading How to build a great bot?

City Of Wisdom – Rise of the Bot

Mobile apps certainly cannibalized some of the website traffic - tuned out to be a good thing. As the mobile real estate is much smaller, they are typically designed to be simple to use and easy to understand and thus the adoption was tremendous. Nowadays, there is an app for everything. But, the apps aren’t … Continue reading City Of Wisdom – Rise of the Bot