Nowadays, chatbots are being used for various applications like Retail, Customer Relationship Management, Citizen Services etc., There are a bunch of scenarios that require users to pay for the products and services that they browse within the Chatbot interface. However, it wouldn't be a good user experience if we force the users to pay for … Continue reading Request for Payment from Bot
Dynamics 365 enables secure and seamless connection with the external applications and services using Server to Server Authentication (S2S) and this is infact the approach that the apps deployed in the Microsoft AppSource use to access Dynamics 365 resources. This documentation dives deeper on this topic.There are numerous blogs that explain how we can acquire … Continue reading Authenticate Bot with Dynamics 365
Azure Serverless is gaining momentum these days and chatbot is at the centre of the business transformation. So, what if we create a chatbot on Azure Serverless? This is the topic I presented at the Global Integration Bootcamp 2019 in Calgary. Through this topic, I demonstrated two things: A Contextual Bot, that adds a bit … Continue reading How to build Extensible and Scalable Bot applications
In the previous post, we reviewed how to layer a bot on top of the knowledge articles created in Dynamics 365 using Dynamics 365 Portals and QnAMaker Cognitive Service. We extract the content from the portal url (as configured in the Step 4 of the QnAMaker Configuration) in order to create a Knowledge Base with … Continue reading FAQ Bot – Refresh Content
A few weeks ago, one of my colleagues was interested in getting to know how to get started with this fancy bot world. Like all the new platforms, there is going to be a learning curve and lots to digest with this ecosystem and it may be hard to understand where to start to efficiently … Continue reading Are you new to the Bot development?