City of Wisdom – The Proactive Bot

I am incredibly excited to show how proactive bot concept works in this post. To be honest, I just wanted to do a single blog about the "Proactive Bot" instead of a blog series. But one wouldn't be able to appreciate it without understanding the context of the bot creation and the underlying infrastructure, some … Continue reading City of Wisdom – The Proactive Bot

City Of Wisdom – Rise of the Bot

Mobile apps certainly cannibalized some of the website traffic - tuned out to be a good thing. As the mobile real estate is much smaller, they are typically designed to be simple to use and easy to understand and thus the adoption was tremendous. Nowadays, there is an app for everything. But, the apps aren’t … Continue reading City Of Wisdom – Rise of the Bot

Introducing iRM

  Let’s review some of the scenarios we deal with CRM? How to convert a Lead to a Contact? How to convert an opportunity to invoice? How to resolve a case raised by the customer? Who do I send out the marketing materials? Don’t these questions look so 2010-ish? We are close to a decade … Continue reading Introducing iRM

Add authenticated chat on Dynamics 365 Portals using Live Assist the right way

Live Assist for Dynamics 365 Live Assist is a software service offered by Café X to create omnichannel customer experiences on Microsoft Dynamics 365 with personalized in-app support via chat, co-browse and document share and more. Once you configure the Live Assist to provide the chat capability for your portal customers, you will notice the … Continue reading Add authenticated chat on Dynamics 365 Portals using Live Assist the right way