Request for Payment from Bot

Nowadays, chatbots are being used for various applications like Retail, Customer Relationship Management, Citizen Services etc., There are a bunch of scenarios that require users to pay for the products and services that they browse within the Chatbot interface. However, it wouldn't be a good user experience if we force the users to pay for … Continue reading Request for Payment from Bot

Passing Authentication Context from Dynamics Portals to Chatbot

We have seen many websites with Live Chat embedded on the home page or contact us page, which is what we use to connect to a human agent. In most of the websites, there is a splash screen on the Live Chat interface that will first gather your Full name, Phone, email and so on … Continue reading Passing Authentication Context from Dynamics Portals to Chatbot