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Dhina Gajavarathan

Tag: channels

Demystifying Omnichannel Engagement Hub?

Traditionally, customers reach out to the help desk through email and voice. But recently, the customers have grown to start engaging in various other channels such as SMS, live chats, social media and the expectation is that organizations should serve the customers in all the channels possible - the goal is to be present where … Continue reading Demystifying Omnichannel Engagement Hub? →

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dhinagaja Omnichannel Engagement Hub, Virtual Assistant Leave a comment November 1, 2019 9 Minutes
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