Date field is notorious for slowing the user down during form entry because this is where the user tends to make mistakes with incorrect formats, typos, calculating the dates off the top of the head considering some months have 31st and some don't, let alone the leap year calculations. So, how can we improve this? … Continue reading NLP Date Picker
Forms Recognizer PCF Control
AI framework is not just to make the customers' lives easier, but also to make the internal users' lives easier. We are heading 2020 and the its been 25 years since the internet took off, but sadly, we still have some paper processes to deal with. But fortunately with AI services these days, we can … Continue reading Forms Recognizer PCF Control
My First PCF control
This PCF control embedded on the Dynamics 365 form (Typically Case form) aids the agent to query their Frequently Asked Questions database in a natural language leveraging QnAMaker. In the index.ts, I am making a call to QnAMaker's API in order to pass the question as parameter and retrieve the answer. That's all. It is … Continue reading My First PCF control
Request for Payment from Bot
Nowadays, chatbots are being used for various applications like Retail, Customer Relationship Management, Citizen Services etc., There are a bunch of scenarios that require users to pay for the products and services that they browse within the Chatbot interface. However, it wouldn't be a good user experience if we force the users to pay for … Continue reading Request for Payment from Bot
My thoughts on Virtual Agent for Customer Service
When Microsoft released the Bot Framework 3 years ago, the goal was to ultimately empower any developer to build and deploy the bot to any channels (FB Messenger, Teams, Skype to name a few) with ease to revolutionize the way the customer service operates to realize efficiencies and drive down the operating cost. The Bot … Continue reading My thoughts on Virtual Agent for Customer Service
Passing Authentication Context from Dynamics Portals to Chatbot
We have seen many websites with Live Chat embedded on the home page or contact us page, which is what we use to connect to a human agent. In most of the websites, there is a splash screen on the Live Chat interface that will first gather your Full name, Phone, email and so on … Continue reading Passing Authentication Context from Dynamics Portals to Chatbot
Authenticate Bot with Dynamics 365
Dynamics 365 enables secure and seamless connection with the external applications and services using Server to Server Authentication (S2S) and this is infact the approach that the apps deployed in the Microsoft AppSource use to access Dynamics 365 resources. This documentation dives deeper on this topic.There are numerous blogs that explain how we can acquire … Continue reading Authenticate Bot with Dynamics 365
