This PCF control embedded on the Dynamics 365 form (Typically Case form) aids the agent to query their Frequently Asked Questions database in a natural language leveraging QnAMaker. In the index.ts, I am making a call to QnAMaker's API in order to pass the question as parameter and retrieve the answer. That's all. It is … Continue reading My First PCF control
Nowadays, chatbots are being used for various applications like Retail, Customer Relationship Management, Citizen Services etc., There are a bunch of scenarios that require users to pay for the products and services that they browse within the Chatbot interface. However, it wouldn't be a good user experience if we force the users to pay for … Continue reading Request for Payment from Bot
When Microsoft released the Bot Framework 3 years ago, the goal was to ultimately empower any developer to build and deploy the bot to any channels (FB Messenger, Teams, Skype to name a few) with ease to revolutionize the way the customer service operates to realize efficiencies and drive down the operating cost. The Bot … Continue reading My thoughts on Virtual Agent for Customer Service
We have seen many websites with Live Chat embedded on the home page or contact us page, which is what we use to connect to a human agent. In most of the websites, there is a splash screen on the Live Chat interface that will first gather your Full name, Phone, email and so on … Continue reading Passing Authentication Context from Dynamics Portals to Chatbot
Azure Serverless is gaining momentum these days and chatbot is at the centre of the business transformation. So, what if we create a chatbot on Azure Serverless? This is the topic I presented at the Global Integration Bootcamp 2019 in Calgary. Through this topic, I demonstrated two things: A Contextual Bot, that adds a bit … Continue reading How to build Extensible and Scalable Bot applications
A few weeks ago, one of my colleagues was interested in getting to know how to get started with this fancy bot world. Like all the new platforms, there is going to be a learning curve and lots to digest with this ecosystem and it may be hard to understand where to start to efficiently … Continue reading Are you new to the Bot development?
I was doing some testing for my previous blog where I needed to repititively change the status of service request to Resolved, which will send a message to the citizen. I was thinking what if there is a way through which I am able to change something in the D365 very easily. What if I ask the … Continue reading “Hey Siri, close the service request in CRM”