Forms Recognizer PCF Control

AI framework is not just to make the customers' lives easier, but also to make the internal users' lives easier. We are heading 2020 and the its been 25 years since the internet took off, but sadly, we still have some paper processes to deal with. But fortunately with AI services these days, we can … Continue reading Forms Recognizer PCF Control

My First PCF control

This PCF control embedded on the Dynamics 365 form (Typically Case form) aids the agent to query their Frequently Asked Questions database in a natural language leveraging QnAMaker. In the index.ts, I am making a call to QnAMaker's API in order to pass the question as parameter and retrieve the answer. That's all. It is … Continue reading My First PCF control

Request for Payment from Bot

Nowadays, chatbots are being used for various applications like Retail, Customer Relationship Management, Citizen Services etc., There are a bunch of scenarios that require users to pay for the products and services that they browse within the Chatbot interface. However, it wouldn't be a good user experience if we force the users to pay for … Continue reading Request for Payment from Bot

My thoughts on Virtual Agent for Customer Service

When Microsoft released the Bot Framework 3 years ago, the goal was to ultimately empower any developer to build and deploy the bot to any channels (FB Messenger, Teams, Skype to name a few) with ease to revolutionize the way the customer service operates to realize efficiencies and drive down the operating cost. The Bot … Continue reading My thoughts on Virtual Agent for Customer Service