Let's say you own a restaurant business and you have a chatbot to help your customers order food. Once the food is delivered, wouldn't it be nice for your chatbot to send a quick nudge to the customer to ask how the experience was? - All you are doing is to proactively engage the customer … Continue reading Building Proactive Bot with Power Virtual Agents
Category: Power Platform
Power Virtual Agent – Extend and Customize
For the purpose of this blog (4th post in the series on Power Virtual Agent) and just to avoid any confusion, when I mention "BF Bot", it is the bot built with the bot framework. And bots built with the Power Virtual Agent (PVA) will be called as PVA bot. I want to start this … Continue reading Power Virtual Agent – Extend and Customize
Quick Reply PCF Control
Wouldn't it be nice if we provide a way for staff to quickly enter a huge blob of repetitive statements with just a quick shortcut? We have these on our phones, why not bring it to the Power Platform? Here it is in action The Challenge There was one particular challenge implementing this. I wanted … Continue reading Quick Reply PCF Control
Power Virtual Agent – Top 10 Best Practices
If there is one feature that make or break the bots, it is "Best Practices". Time travel to early 1990's. We have a baby internet and the concept of webpages was just born. For the most part, it is purely text based and having an image along with the text on a same web page … Continue reading Power Virtual Agent – Top 10 Best Practices
Power Virtual Agent – Under the hood
If I have to summarize the Power Virtual Agent in a single word - it is magical. Well, nothing is magical. There is a hardworking team, infrastructure and supporting services behind it. In this post, let's go under the hood of the Power Virtual Agent (PVA) and see all the moving parts involved. As I … Continue reading Power Virtual Agent – Under the hood
Power Virtual Agents – Past, Present and the Future
I am starting a new blog series with the motive to share some of the essentials that the beginners would like to know as they embark on the journey with the Power Virtual Agents. In this blog, I am registering my thoughts as to how the Power Virtual Agents may have been conceived, key features … Continue reading Power Virtual Agents – Past, Present and the Future
