If there is one feature that make or break the bots, it is "Best Practices". Time travel to early 1990's. We have a baby internet and the concept of webpages was just born. For the most part, it is purely text based and having an image along with the text on a same web page … Continue reading Power Virtual Agent – Top 10 Best Practices
Traditionally, customers reach out to the help desk through email and voice. But recently, the customers have grown to start engaging in various other channels such as SMS, live chats, social media and the expectation is that organizations should serve the customers in all the channels possible - the goal is to be present where … Continue reading Demystifying Omnichannel Engagement Hub?