Power Virtual Agent – Under the hood

If I have to summarize the Power Virtual Agent in a single word - it is magical. Well, nothing is magical. There is a hardworking team, infrastructure and supporting services behind it. In this post, let's go under the hood of the Power Virtual Agent (PVA) and see all the moving parts involved. As I … Continue reading Power Virtual Agent – Under the hood

Power Virtual Agents – Past, Present and the Future

I am starting a new blog series with the motive to share some of the essentials that the beginners would like to know as they embark on the journey with the Power Virtual Agents. In this blog, I am registering my thoughts as to how the Power Virtual Agents may have been conceived, key features … Continue reading Power Virtual Agents – Past, Present and the Future

Request for Payment from Bot

Nowadays, chatbots are being used for various applications like Retail, Customer Relationship Management, Citizen Services etc., There are a bunch of scenarios that require users to pay for the products and services that they browse within the Chatbot interface. However, it wouldn't be a good user experience if we force the users to pay for … Continue reading Request for Payment from Bot

My thoughts on Virtual Agent for Customer Service

When Microsoft released the Bot Framework 3 years ago, the goal was to ultimately empower any developer to build and deploy the bot to any channels (FB Messenger, Teams, Skype to name a few) with ease to revolutionize the way the customer service operates to realize efficiencies and drive down the operating cost. The Bot … Continue reading My thoughts on Virtual Agent for Customer Service

Passing Authentication Context from Dynamics Portals to Chatbot

We have seen many websites with Live Chat embedded on the home page or contact us page, which is what we use to connect to a human agent. In most of the websites, there is a splash screen on the Live Chat interface that will first gather your Full name, Phone, email and so on … Continue reading Passing Authentication Context from Dynamics Portals to Chatbot

Authenticate Bot with Dynamics 365

Dynamics 365 enables secure and seamless connection with the external applications and services using Server to Server Authentication (S2S) and this is infact the approach that the apps deployed in the Microsoft AppSource use to access Dynamics 365 resources. This documentation dives deeper on this topic.There are numerous blogs that explain how we can acquire … Continue reading Authenticate Bot with Dynamics 365

How to build Extensible and Scalable Bot applications

Azure Serverless is gaining momentum these days and chatbot is at the centre of the business transformation. So, what if we create a chatbot on Azure Serverless? This is the topic I presented at the Global Integration Bootcamp 2019 in Calgary. Through this topic, I demonstrated two things: A Contextual Bot, that adds a bit … Continue reading How to build Extensible and Scalable Bot applications