Building Proactive Bot with Power Virtual Agents

Let's say you own a restaurant business and you have a chatbot to help your customers order food. Once the food is delivered, wouldn't it be nice for your chatbot to send a quick nudge to the customer to ask how the experience was? - All you are doing is to proactively engage the customer … Continue reading Building Proactive Bot with Power Virtual Agents

Power Virtual Agent – Extend and Customize

For the purpose of this blog (4th post in the series on Power Virtual Agent) and just to avoid any confusion, when I mention "BF Bot", it is the bot built with the bot framework. And bots built with the Power Virtual Agent (PVA) will be called as PVA bot. I want to start this … Continue reading Power Virtual Agent – Extend and Customize

Power Virtual Agent – Under the hood

If I have to summarize the Power Virtual Agent in a single word - it is magical. Well, nothing is magical. There is a hardworking team, infrastructure and supporting services behind it. In this post, let's go under the hood of the Power Virtual Agent (PVA) and see all the moving parts involved. As I … Continue reading Power Virtual Agent – Under the hood

Power Virtual Agents – Past, Present and the Future

I am starting a new blog series with the motive to share some of the essentials that the beginners would like to know as they embark on the journey with the Power Virtual Agents. In this blog, I am registering my thoughts as to how the Power Virtual Agents may have been conceived, key features … Continue reading Power Virtual Agents – Past, Present and the Future

Request for Payment from Bot

Nowadays, chatbots are being used for various applications like Retail, Customer Relationship Management, Citizen Services etc., There are a bunch of scenarios that require users to pay for the products and services that they browse within the Chatbot interface. However, it wouldn't be a good user experience if we force the users to pay for … Continue reading Request for Payment from Bot