Passing Authentication Context from Dynamics Portals to Chatbot

We have seen many websites with Live Chat embedded on the home page or contact us page, which is what we use to connect to a human agent. In most of the websites, there is a splash screen on the Live Chat interface that will first gather your Full name, Phone, email and so on … Continue reading Passing Authentication Context from Dynamics Portals to Chatbot

Authenticate Bot with Dynamics 365

Dynamics 365 enables secure and seamless connection with the external applications and services using Server to Server Authentication (S2S) and this is infact the approach that the apps deployed in the Microsoft AppSource use to access Dynamics 365 resources. This documentation dives deeper on this topic.There are numerous blogs that explain how we can acquire … Continue reading Authenticate Bot with Dynamics 365

How to build Extensible and Scalable Bot applications

Azure Serverless is gaining momentum these days and chatbot is at the centre of the business transformation. So, what if we create a chatbot on Azure Serverless? This is the topic I presented at the Global Integration Bootcamp 2019 in Calgary. Through this topic, I demonstrated two things: A Contextual Bot, that adds a bit … Continue reading How to build Extensible and Scalable Bot applications

FAQ Bot – Refresh Content

In the previous post, we reviewed how to layer a bot on top of the knowledge articles created in Dynamics 365 using Dynamics 365 Portals and QnAMaker Cognitive Service. We extract the content from the portal url (as configured in the Step 4 of the QnAMaker Configuration) in order to create a Knowledge Base with … Continue reading FAQ Bot – Refresh Content

FAQ Bot

Have you seen webpages with lots and lots of Frequently Asked Questions? Is that really what your customers want? Are you sure that they are reviewing all those before reaching out to your customer service agents? How do we make searching through the FAQs more engaging and less painful for your customers? In this era … Continue reading FAQ Bot

Are you new to the Bot development?

A few weeks ago, one of my colleagues was interested in getting to know how to get started with this fancy bot world. Like all the new platforms, there is going to be a learning curve and lots to digest with this ecosystem and it may be hard to understand where to start to efficiently … Continue reading Are you new to the Bot development?

How to build a great bot?

Diligent planning and designing the bot is very crucial to the overall success of your bot strategy and this is where we envision the characteristics of the bot. Questions that are typically asked in this stage include: We already have a web app. What problem are we trying to solve with the bot? Will our … Continue reading How to build a great bot?