If there is one feature that make or break the bots, it is "Best Practices". Time travel to early 1990's. We have a baby internet and the concept of webpages was just born. For the most part, it is purely text based and having an image along with the text on a same web page … Continue reading Power Virtual Agent – Top 10 Best Practices
If I have to summarize the Power Virtual Agent in a single word - it is magical. Well, nothing is magical. There is a hardworking team, infrastructure and supporting services behind it. In this post, let's go under the hood of the Power Virtual Agent (PVA) and see all the moving parts involved. As I … Continue reading Power Virtual Agent – Under the hood
I am starting a new blog series with the motive to share some of the essentials that the beginners would like to know as they embark on the journey with the Power Virtual Agents. In this blog, I am registering my thoughts as to how the Power Virtual Agents may have been conceived, key features … Continue reading Power Virtual Agents – Past, Present and the Future
Traditionally, customers reach out to the help desk through email and voice. But recently, the customers have grown to start engaging in various other channels such as SMS, live chats, social media and the expectation is that organizations should serve the customers in all the channels possible - the goal is to be present where … Continue reading Demystifying Omnichannel Engagement Hub?
PowerApps Component Framework is becoming a gold standard to infuse AI in the business apps. PowerApps team released an experimental preview of PCF for Canvas Apps and its truly a game changer. Here is one example where the user can take an image or pick an already existing image on their mobile devices and the … Continue reading Image to Text PCF Control
Date field is notorious for slowing the user down during form entry because this is where the user tends to make mistakes with incorrect formats, typos, calculating the dates off the top of the head considering some months have 31st and some don't, let alone the leap year calculations. So, how can we improve this? … Continue reading NLP Date Picker
AI framework is not just to make the customers' lives easier, but also to make the internal users' lives easier. We are heading 2020 and the its been 25 years since the internet took off, but sadly, we still have some paper processes to deal with. But fortunately with AI services these days, we can … Continue reading Forms Recognizer PCF Control