Lessons Learnt on App Development

The problem I was solving I seem to have a lot of gift ideas throughout the year, but when the time comes to gift a person, I typically scramble and grasp at straws to come up with an idea and eventually buy a gift that mostly is irrelevant and expensive. How did I solve the … Continue reading Lessons Learnt on App Development

Building Proactive Bot with Power Virtual Agents

Let's say you own a restaurant business and you have a chatbot to help your customers order food. Once the food is delivered, wouldn't it be nice for your chatbot to send a quick nudge to the customer to ask how the experience was? - All you are doing is to proactively engage the customer … Continue reading Building Proactive Bot with Power Virtual Agents

Power Virtual Agent – Extend and Customize

For the purpose of this blog (4th post in the series on Power Virtual Agent) and just to avoid any confusion, when I mention "BF Bot", it is the bot built with the bot framework. And bots built with the Power Virtual Agent (PVA) will be called as PVA bot. I want to start this … Continue reading Power Virtual Agent – Extend and Customize

Quick Reply PCF Control

Wouldn't it be nice if we provide a way for staff to quickly enter a huge blob of repetitive statements with just a quick shortcut? We have these on our phones, why not bring it to the Power Platform? Here it is in action The Challenge There was one particular challenge implementing this. I wanted … Continue reading Quick Reply PCF Control