Global Integration Bootcamp – 2019

It all started when Kunal was approached by a Microsoft employee at a conference last year to find if there is any interest to host an Azure integration focused bootcamp in Calgary. When Kunal pitched the idea of organizing this event together, without fully being aware of what is asked off of me, I said … Continue reading Global Integration Bootcamp – 2019

Integrate QnAMaker with Dynamics 365 through PowerApps

2018 was a fascinating year for Dynamics 365 with the introduction of Power Platform. Power Platform (Power Apps, Power BI and Microsoft Flow) connects to a variety of data sources and this gives huge extension points to Dynamics 365 because of the way it is tied to the Power Platform itself. In this blog post, … Continue reading Integrate QnAMaker with Dynamics 365 through PowerApps

FAQ Bot – Refresh Content

In the previous post, we reviewed how to layer a bot on top of the knowledge articles created in Dynamics 365 using Dynamics 365 Portals and QnAMaker Cognitive Service. We extract the content from the portal url (as configured in the Step 4 of the QnAMaker Configuration) in order to create a Knowledge Base with … Continue reading FAQ Bot – Refresh Content


Have you seen webpages with lots and lots of Frequently Asked Questions? Is that really what your customers want? Are you sure that they are reviewing all those before reaching out to your customer service agents? How do we make searching through the FAQs more engaging and less painful for your customers? In this era … Continue reading FAQ Bot

Are you new to the Bot development?

A few weeks ago, one of my colleagues was interested in getting to know how to get started with this fancy bot world. Like all the new platforms, there is going to be a learning curve and lots to digest with this ecosystem and it may be hard to understand where to start to efficiently … Continue reading Are you new to the Bot development?

How to build a great bot?

Diligent planning and designing the bot is very crucial to the overall success of your bot strategy and this is where we envision the characteristics of the bot. Questions that are typically asked in this stage include: We already have a web app. What problem are we trying to solve with the bot? Will our … Continue reading How to build a great bot?

“Hey Siri, close the service request in CRM”

I was doing some testing for my previous blog where I needed to repititively change the status of service request to Resolved, which will send a message to the citizen. I was thinking what if there is a way through which I am able to change something in the D365 very easily. What if I ask the … Continue reading “Hey Siri, close the service request in CRM”